# Deleting your Pluggy account

## Deleting a developer account

Closing a **developer account** — the login you use on
[dashboard.pluggy.ai](https://dashboard.pluggy.ai) — is not a self-service action
in the Dashboard. To close one, write to us:

- **E-mail**: [support@pluggy.ai](mailto:support@pluggy.ai), or
  [sales@pluggy.ai](mailto:sales@pluggy.ai) if your team is on a paid plan and
  the account is tied to a contract.
- Tell us the **e-mail address of the account** to close, from that same address
  where possible, so we can confirm it is yours.

Other contact channels, and which one fits which situation, are in
[Contact and support](/docs/get-started/contact).

<Callout variant="warning" title="This is not the same as deleting an Item">
Deleting an **Item** removes one end user's bank connection and its data, and you
can do that yourself at any time with
[`DELETE /items/{id}`](/reference/items-delete) — see
[Item lifecycle](/docs/connections/item-lifecycle#data-retention-and-automatic-cleanup).
Deleting your **account** is about your own Pluggy login and the applications it
owns.
</Callout>

## What closing the account removes

- **Every application you own**, together with its client credentials — the API
  keys of those applications stop working, so anything still calling the API with
  them will start failing.
- **The teams where you are the only member, or the last remaining `OWNER`.** If
  a team should survive you, promote another member to `OWNER` **before** asking
  for the deletion, or the team is removed with your account.
- **The account itself.** The e-mail address is released, so you can sign up
  again later with the same address if you need to.

<Callout variant="info" title="Delete the Items you no longer need first">
If you have live connections you want gone, delete those Items explicitly while
you still have working API keys. It is the clean way to end the connections, and
it revokes the Open Finance consent where one applies.
</Callout>

## Data protection requests (LGPD)

A request to access, correct or erase **personal data** is a different process
from closing an account, and it goes to Pluggy's Data Protection Officer:

- **E-mail**: [dpo@pluggy.ai](mailto:dpo@pluggy.ai)
- Requests for correction, deletion or a copy of the data held about you may take
  **up to 15 days**, as stated in
  [Pluggy's privacy policy](https://www.pluggy.ai/legal).

If you are an **end user** — you connected your own bank account through a
product built on Pluggy — ask that product to delete your data: it owns the
connection, and Pluggy processes the data on its behalf. For accounts connected
through [Meu Pluggy](https://meu.pluggy.ai), the community channel is
[Discord](https://discord.com/invite/EanrwJADby).